Last updated: 1 July 2025
Ta-Ke Don Lonsdale Pty Ltd (ABN 80 702 759 877) is a hospitality and food services business based in Melbourne VIC, operating this website at https://takedonlonsdale.site. We respect your privacy and are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This policy explains what personal information we collect, why we collect it, how we use and disclose it, and the choices and rights available to you.
1. Who we are
Ta-Ke Don Lonsdale Pty Ltd is the entity responsible for personal information collected through this website and through our hospitality and food services activities, including dine-in and takeaway service, catering, events and related enquiries. References to “we”, “us” and “our” in this policy are to Ta-Ke Don Lonsdale Pty Ltd.
2. The kinds of personal information we collect
Depending on how you interact with us, we may collect:
- your name and contact details, including your email address and, where relevant for deliveries or bookings, your delivery address;
- order, booking and enquiry details, including event dates, guest numbers and service preferences;
- dietary requirements and food allergy information, where you choose to provide it so that we can prepare food safely;
- records of correspondence when you contact us by email or through our website forms;
- payment confirmations and billing references. Card payments are processed by third-party payment providers, and we do not store full card numbers on our systems;
- information contained in resumes, applications and supporting documents if you apply for a role with us;
- website usage information such as pages visited, browser type and device type, collected through cookies and similar technologies.
3. Sensitive information
Some information you provide, such as details about food allergies or other dietary needs, may be treated as sensitive information under Australian privacy law. We only collect this information where it is reasonably necessary for providing our food services safely, and we handle it with appropriate care, restrict access to staff who need it, and delete it when it is no longer required for the relevant order or event.
4. How we collect personal information
We collect personal information in a number of ways, including:
- directly from you, when you place an order, make a booking, submit an enquiry or quote request through our website (for example via our quote or contact pages), or speak with our team in person;
- from third-party platforms you choose to use, such as online ordering, booking or delivery services, where those platforms pass your details to us to fulfil your order;
- automatically, through cookies and analytics tools when you browse our website;
- from you directly when you apply for employment with us.
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry about our menu. However, we generally need your name and contact details to process orders, catering bookings and quote requests.
5. Why we collect, use and disclose personal information
We collect, use and disclose personal information for purposes including:
- providing our hospitality and food services, including preparing, serving and delivering food;
- responding to enquiries and preparing quotations for catering and events;
- managing bookings, functions and events, including planning around dietary and allergen needs;
- processing payments and administering accounts;
- meeting our legal obligations, including food safety, record-keeping and tax requirements;
- assessing employment applications and managing our workforce;
- improving our menu, service quality and website;
- marketing our services to you, where you have consented or where the law otherwise permits, and always with a simple way to opt out;
- protecting the safety and security of our customers, staff and premises.
We will not use or disclose personal information for purposes that are unrelated to these purposes unless we are permitted or required to do so by law, or we have your consent.
6. Who we disclose personal information to
We may disclose personal information to:
- payment processors and financial institutions, to complete transactions;
- delivery partners and courier services, to fulfil delivery orders;
- providers of information technology, hosting, point-of-sale and booking systems that support our business;
- professional advisers, such as accountants, auditors and lawyers, where reasonably required;
- government agencies, regulators and food safety authorities, where required or authorised by law;
- anyone else you authorise, or to whom disclosure is permitted under the APPs.
We take reasonable steps to ensure that third parties we engage handle personal information in accordance with this policy and applicable privacy law.
7. Overseas disclosure
Some of the service providers we use, including cloud hosting and software providers, may store or process personal information outside Australia. Where personal information is disclosed overseas, we take reasonable steps, in line with APP 8, to ensure the recipient handles that information consistently with the APPs, including through contractual arrangements where appropriate.
8. Cookies and website analytics
Our website uses cookies and similar technologies to keep the site functioning, remember your preferences and understand how visitors use the site. Analytics data is generally aggregated and is not used to identify you personally. You can configure your browser to refuse cookies or to alert you when cookies are being used; some features of the website may not function fully if cookies are disabled.
9. Data quality
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date and complete. If you believe information we hold about you is inaccurate, out of date or incomplete, please let us know and we will update it.
10. Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include restricting access to personnel who need it, using secure connections for information submitted through our website, and storing records on systems with appropriate safeguards. We retain personal information only for as long as it is reasonably necessary for the purposes set out in this policy or as required by law, after which it is securely destroyed or de-identified.
Under the Notifiable Data Breaches scheme, if an eligible data breach occurs that is likely to result in serious harm, we will assess the breach promptly and, where required, notify affected individuals and the Office of the Australian Information Commissioner.
11. Access to and correction of your personal information
You may request access to the personal information we hold about you, and request corrections to it. We will respond to your request within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for providing a copy of the information. In limited circumstances, we may decline a request where permitted under the APPs; if so, we will explain our reasons and the options available to you.
12. Direct marketing
We may send you news, offers and updates about our food and catering services where you have consented, or where it is otherwise permitted under Australian privacy law and you would reasonably expect to receive such communications. Every marketing communication will include a simple way to opt out, and you can also ask us to stop sending marketing material at any time by emailing ceo@takedonlonsdale.site. We will action your opt-out request promptly.
13. Complaints and enquiries
If you have a question about this policy, or you believe we have breached the APPs or the Privacy Act 1988 (Cth), please contact us first so we can look into it. We will acknowledge your complaint within a reasonable time and aim to resolve it promptly, keeping you informed of the outcome.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
14. Changes to this policy
We may update this policy from time to time to reflect changes in our practices, our services or the law. The current version will always be published on this page, together with the date of the most recent update.
15. Contacting us about privacy
Privacy enquiries, access requests, corrections and complaints can be directed to our privacy contact:
- Entity: Ta-Ke Don Lonsdale Pty Ltd (ABN 80 702 759 877)
- Email: ceo@takedonlonsdale.site
- Location: Melbourne VIC, Australia
- Website: https://takedonlonsdale.site
You may also wish to review our Terms of Use, or learn more about our services on our services and about pages.